FAQ Boarding Cats
Does my cat need to be vaccinated, are all the cats vaccinated in the Cattery? Ipswich is cold in winter and hot in summer, will my cat be comfortable?
Will my cat have human contact?
Will my cat be mixed with other cats?
My cat is a Houdini, how safe is the Cattery?
How close is the dog section?
Do I need a cat carrier?
My cat doesn't have fleas at home, should I treat them before arrival?
Do I need to pay a deposit?
Do I need to bring bedding?
Do I need to bring toys?
Do I need bring food or water bowls?
Do I have to bring food?
I have more than one cat, can they be together?
My cat is on a special dry food only diet, can I keep my cat on this?
Can I bring in cooked or tin food for my cat?
My cat is on medication and/or requires extra care, is this a problem?
What if my cat requires a Vet?
I will be out of range, is that a problem?
Does my cat need to be vaccinated and are all the cats vaccinated in the Cattery? Yes, we do not admit cats without sighting a current F3 vaccination certificate. Vaccinations must be done annually. If the vaccinations are not current and long overdue, there is a 10-14 day incubation period and we are unable to take them, so you cannot get the shots and come straight in. If the vaccination is due close to boarding, it is wise to have this done at least a week before coming, just in case they have a reaction.
Please remember to either scan & email the certificate, fax to us on 07 5464 6710, or bring it with you. If you can't find it, please check with your Vet to confirm the vaccination is current, then advise your Vet's name and phone number and we can call them. This can only be done prior to your arrival. If we are to collect your cat, it is necessary for us to sight the vaccination or have contacted your Vet prior to pick up.
Ipswich is cold in winter and hot in summer, will my cat be comfortable? Temperature control is very important to keeping cats happy, contented and not stressed. At home, they know where the warmest place is in winter and the coolest in summer. Their inside sleeping area is well protected from the elements, insulated and has reverse cycle ducted air conditioning to ensure the temperature is “just purrrfect”. Their outside run is fully covered.
Will my cat have human contact? Yes, if your cat wishes us to pat them, we will oblidge. Some cats just want “The Help” to clean the room and be off, so they can be left alone to relax – it is a holiday after all. Some are just plain pests, who want all the attention all the time – suites us, we love these cats, they are so entertaining. Others love a chat. Each cat is treated individually. All cats have a name tag on their door where we put notes with their likes and dislikes. This card also serves as a history card for their stay where we record if they are not eating or if we need to keep an eye on them for whatever reason. This card is available for you to read when you collect your cat. Apart from our normal care and attention, we also have special paid playtime in our Pampa and Purrr Playground where cats are given extra time with one of our ladies.
Will my cat be mixed with other cats? No, absolutely not. We never mix cats from different owners, nor do they ever share play-times. Cats can see each other when they are outside in their own individual run, but are never housed with another cat.
My cat is a Houdini, how safe is the Cattery? Your cat's outside run is fully meshed and covered. The run has a cement floor so they cannot dig their way out. The inside sleeping area is solid wall divided. They would have to open at least three doors to escape.
How close is the dog section? The cattery is a separate building and although they can sometimes hear the dogs, they cannot see them. It would be no different to hearing the dogs in your own neighbourhood. We have soothing music playing all the time in the cattery and have never seen a cat stressed over the dog noises.
Do I need a cat carrier? Yes, you need some sort of enclosure or restrant to get your cat from your car to our office. Because we live on acreage, your cat may never be seen again if it escapes from you. If you are collecting your cat, you can take the cat carrier home. If you need to leave the cat carrier here for someone else to collect your cat, please write your cat's name and surname on the cat carrier.
My cat doesn't have fleas at home, should I treat them before arrival? Yes, for the comfort of all our guests, we ask they arrive flea and tick free. For your cat's welfare, we suggest a spot on flea/tick treatment be applied prior to arrival. As we do not bath cats, it is beyond our control if the cat next to yours comes in with fleas/ticks and passes them on to your cat, which is why we suggest they have a flea/tick treatment prior to arrival. If cats are found to have fleas whilst in our care, a flea treatment will be applied and payable by the owner. Please advise the date your cat had it's last flea treatment. Also for them to have routine worming.
Do I need to pay a deposit? Maybe, if your booking is for peak period school holidays, we ask for a $50 deposit. Deposits are deducted but not refunded. If you advise us you are cancelling the booking within 2 weeks of the booked date, you can use this deposit another time (within 12 months from the date of cancellation). If cancelled less than 2 weeks prior to the booked date, the deposit is forfeited. The full booked period is payable during peak periods – no refunds for early returns.
Do I need to bring bedding? No, for hygiene reasons we ask you not to bring bedding. We supply freshly cleaned, snuggly, lambswool like cat beds, which they just love. We even have hidey hole igloos if your cat is shy.
Do I need to bring toys? No, we have climbing poles, tunnels, wind up mice (they're fun), lots of battery operated furry things and heaps of fun toys to entertain the young ones.
Do I need bring food or water bowls? No, food and water bowls are supplied. As these bowls are cleaned daily, it is too difficult to keep track of bowls brought in from outside.
Do I have to bring food? No, all food is provided. We have available, top of the range Royal Canin cat food. If for some obsure reason you have an extremely fussy cat (and don't we all), we have 101 varieties of cat foods. We have tremendous success with Royal Canin and only 1% of our guests turn their noses up. This could just be because they can! We will keep trying other varieties of cat food if they demand it – and don't they like to do that! Let us know if your cat has likes and dislikes with food.
I have more than one cat, can they be together? Yes, there is plenty of room for 2 or 3 cats. If you have 4 or more, you will need to book two adjoining rooms. Also, please be aware cats are grazers. If you have more than one cat in a suite and one has a special diet and isn't allowed to eat your other cats food, you will need to book two rooms so they can be separated at meal times. It is impossible to separate cats in the same suite if they have different eating habits.
Adjoining rooms have a door which can separate them at meal time and be opened when food is eaten and the bowls removed. You will need to book two rooms as sometimes it takes all night for cats to eat. Our discounted shared cat price is for your cats staying in the one room. If they need adjoining rooms, the cost will be for each room.
My cat is on a special dry food only diet, can I keep my cat on this? Yes, if your cat is on a Vet subscribed diet, we would prefer they stay on this diet, so please bring this with you. Please ensure your cat's name and surname is marked on containers and/or bags and clearly marked feeding instructions. There is no handling charge for dry food supplied by you.
Can I bring in cooked or tin food for my cat? Yes, if you would like us to feed wet food prepared by you, please put food in disposable throw away containers with your cat's name on individually packaged meals. Not necessary if wet food is in cans, however, you will need to write your cat's name on the cans and the amount to be given. There is a $2 per day handling charge for wet food supplied by you.
My cat is on medication and/or requires extra care, is this a problem? Not really, however, you will need to explain to our staff the type of extra care required and/or the medication needed. Obviously we are not Vets and may not be able to accommodate your requirements. If your cat requires life threatening medication and is difficult for us to administer, to be safe, you may need to have your Vet care for your cat. There is a $2 handling charge for each day when medication is given or special attention is needed eg injured, convelesing or very old or sick cats that require extra attention outside of our usual care.
What if my cat requires a Vet? Naturally we will take your cat to the Vet if required. It is a good idea to advise your Vet you are leaving your cat here and any instructions they may need to know in an emergency. In an emergency situation, we will take your cat to one of our local Vets who will call your Vet to advise they are in their care. Our Vet will also contact you if needed.
I will be out of range, is that a problem? It is important we have an emergency contact number if you are not contactable. Don't forget to tell this person where your cat is staying and any special instructions they may need to know in an emergency.
Please let relatives or friends know where your cat is staying.
Please feel free to tell us anything we should know about your cat eg has fits, recent medical problems, not keen on being patted on the tummy, head, back, anywhere etc.
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